Domestic Shipping Policy

• Shipment processing time

Our pieces are made by hand, so processing time depends on the product and the shipment option you choose. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, telephone or social network messaging services.

• Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Standard	8 to 10 working days	Calculated at checkout
Express	From one week, depending on the product	Calculated at checkout

Delivery delays can occasionally occur.

• Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

• Customs, duties and taxes

Macrame by Nicha is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Damages

Macrame by Nicha is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship within Thailand. For international shipping, please contact us by LINE or email and we will quote it.

• Returns policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.